Your Purchase

On placing each order, if the phone you are purchasing is free, we charge a Non Refundable Administrtation Charge of £2.50 and on all Topaz orders an Application Fee of £49.99 which will be charged to your credit/debit card that you supply during registration. This is necessary as part of our security checks and this will appear as MFONEX on your bank or card statement, that your card has not exceeded its limit and to ensure the card has not been reported stolen, the card must be registered in your name at your current address. The Non Refundable Application Fee is charged to process your application and has no relevance of the Administration charge. All goods offered on this website are subject to availability. Should we be unable to fulfill your order due to stock shortages then we will contact you to advise you of our expected delivery date. All prices quoted include VAT at 17.5% unless quoted otherwise.

Please Note: Once security checks have been carried out and your application has been approved, your first months line rental will be charged to your credit/debit card for all Topaz Mobile orders, subsequent transactions will be by direct debit. Topaz Mobile service terms available at www.topazmobile.com.

As with any contract, purchase or business transaction, all parties should ensure that they have viewed and understood the full terms and conditions of the transaction. In particular, please note your obligations to us when connecting a handset to a monthly contract and your obligations to Orange, T-Mobile, O2, 3 or Vodafone as appropriate. Full terms and conditions for each Network can be found on their respective web sites. Please contact us before placing your order if you need assistance finding this information. Please note, 'datacards' are included within the definition of 'phone' and 'handset' within this document.

Your Contract

All applications are subject to status. The purchase of your mobile phone is subject to a brand new 12 month minimum term contract with your chosen network. The network terms and conditions that you will be agreeing to can be found at the bottom of this page. Your details will be submitted to the network/service provider, who will undertake a credit check and verify your relevant proofs. You will be advised should your application be declined, or if you are required to pay a deposit. In the unlikely event that the handset ordered becomes unavailable, we may undertake a further status check with an alternative network in order to fulfill your order. Please ensure that you have recorded all of your details accurately as your order may be delayed if we need to contact you for clarification.

Any details collected, will be stored electronically for the purposes of Credit check and connection of your chosen services. We will communicate to you in the future, if you are eligible for an upgrade or other suitable service. In the unfortunate event that we are unable to fulfill your order we will check your eligibility for alternative offers, which will be communicated to you if available by us or our trusted business partners.

Phone Contracts: All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time.

You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) despatch the goods to you or commence the services, whichever is the earlier. 

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

Each goods or service purchased is sold subject to additional specific terms and conditions related to that good or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
Payment can be made by any major credit or debit card; however, we do not accept American Express or Diners Club, Solo or Electron. Payment will be debited and cleared from your account before the despatch of your good or provision of the service to you.

Billing: It is important to note that your monthly contract is with the Network concerned and not with us. Once your account has been set up we have no control over when and how much the Network will bill you. You must ensure that you are fully aware of the current charges applicable to the tariff and contract you have agreed to. This information is available on the Network's web site or from their Customer Services department.

Contract Term: By agreeing to these terms and conditions you give us permission to advise you when your twelve, eighteen or twenty-four month minimum term contract expires.

Pricing: All orders placed online will be treated as an offer to purchase goods from us. Any automated reply that you receive from our online ordering system shall not be deemed as our acceptance of your offer to purchase goods. We will only accept your offer and, therefore, a contract, including agreement to these terms and conditions, shall only be made once we despatch the goods to you and confirm this by e-mail. Acceptance will be deemed complete once we have sent a confirmation of despatch e-mail to the e-mail address you provided (whether or not you receive that e-mail.) or by a dispatch call by our Mfonex dispatch office. We reserve the right to refuse or reject any offer to purchase at any time. All prices and offers are valid only for the month in which they are published and are subject to alteration, withdrawal, or other changes without notice.

Handset prices: Unless otherwise explicitly stated, all prices for contract handsets are dependent on connection to a particular network & tariff and are subject to status. Most handsets are subject to a minimum 12, 18 or 24 month contract.  Some mobiles will be listed as non returnable, these are ordered direct from manufacturers, in those cases, should you order a mobile you will not be able to return the mobile even if unused if you change your mind.

Tariff dependent prices: In the event that you change to a lower tariff within 120 days of connection a £25 administration charge will be levied, plus the difference in handset price between the ordered tariff and the new tariff. This charge will be due immediately when the Network Provider informs us of the tariff change. We will charge the amount due to the card details supplied when ordering and send you a receipt. In the event that we cannot charge your card, for any reason, we will invoice you and interest may be charged on payments not received within 7 days.

• Orange will not allow you to change to a lower tariff until you are half-way through your minimum term contract. After this you may change down one price point only. While in the last three months of your contract you may re-sign to a new contract and change to any new talk plan.
• T-Mobile will allow customers to move to a lower tariff, however this will result in an additional charge from ourselves as laid out above. For the avoidance of doubt: Changing to a different T-Mobile tariff within 120 days of connection will mean we have to charge your card with an additional amount.
• O2 will not allow customers connect to any B4B tariffs to move to a lower price plan before the minimum contract length. All other O2 tariffs are within the first 6 months of their contract.
• 3 will not allow customers to move to a lower tariff within the first 11 months of a contract, and subsequently additional rules govern changing tariff; please contact 3 to find out more.
• Vodafone will not allow customers to move to a lower tariff within the first 7 months of their contract.

Pre-orders: We often advertise products in advance of them being available to purchase. Please note that all prices, deals and offers for pre-order or "coming soon" products are shown as a guide only. The actual agreed price and offer will be that in force on the day of despatch and we will always advise you of this price (if not free) prior to processing your order. You may cancel a pre-order at any time prior to despatch.

RISK AND PROPERTY

Once the Equipment has been collected by you, and/or otherwise received by you, all risk of damage to, or loss of, the Equipment shall pass to you.

Irrespective of delivery and the passing of risk in the Equipment, or any other provision of these conditions, the ownership of the Equipment shall not pass to you until for Contract mobiles (i) until the end of the contract period has passed or (ii) the mobile is upgraded before the end of the original contract period or you have made all payments due under your Airtime Contract for the Minimum Period, if you acquired your Mobile Phone/Smart Phone on the basis that you enter into a Airtime Contract.

For Sim Free Mobiles (i) we have received in cash or cleared funds payment in full for the price of the Equipment and all other Equipment agreed to be sold by us to you for which payment is then due.  Until such time as the ownership of the Equipment passes to you, you shall hold it on our behalf and keep it safe and identified as our property.

Until such time as the ownership of the Equipment passes to you, we shall be entitled to either bill your card or ask you to return the Equipment to us.

We agree that we will not exercise our right under the above Clause where you have entered into a Airtime Contract, and are duly performing your obligations as to payment under it and have paid all outstanding monies referred to.

If you fail to pay your first two invoices under your Airtime Contract and you acquired your Mobile Phone/Smart Phone on the basis that you enter into a Airtime Contract, we will be entitled to exercise our right and we will be entitled to blacklist the Mobile Phone/Smart Phone on the CEIR (Central Equipment Identity Database).

Early termination: If you disconnect for any reason within 180 days of the initial bill, we will invoice you the minimum sum of £200 plus VAT per handset. The actual charge invoiced, will be calculated on the basis of the tariff selected at the time of disconnection. If you cancel any services that formed part of the contract during registration and acceptance you will be charged as above this includes add on services setup of direct debit etc...

DELIVERY NOTES Important instructions will be displayed on the delivery note.  Checks are made prior to dispatch to ensure a delivery note is inserted into the pack, as this contains the information on your new mobile number, Sim card code and IEMI of the mobile. The mobile will arrive NOT connected for your own protection.  Instructions for activating the mobile will be on the delivery note.  PLEASE NOTE: If you have broken open the Sim pack, or have made any calls or downloaded any content, or sent any text message, then you will not be able to return the mobile, even if you donâ??t like the phone.

Pay Monthly Phones: An order cannot be cancelled or returned once the sim card seal/label has been broken.

Returns:If you want to return an item, you'll need a Returns Authorisation number.

7-Day Returns Procedure. If you are a consumer, in addition to the benefit of our returns policy you also have certain cancellation rights under Distance Selling laws. Should you wish to cancel your contract then you may do so by calling Customer Care on 0871 663 7323  before we have accepted or despatched your order. If you have received your phone call us on 0871 663 7323  or send us written notice no later than 7 days after receiving the phone. However, where there is an associated airtime agreement (i.e. it is not a handset only phone) you will not be able to cancel your agreement with the network once you have started to use the phone. If you cancel your agreement before you have received the goods but we have already processed the goods for delivery you must not unpack the goods when they are received by you. If you cancel your agreement after receipt of the goods, then you must not use the goods and you must keep them in their original packaging.

PLEASE NOTE if you connect the Sim card or make any call or send any text message or download any item to the phone, then you will not be able to return the phone . 

If you do not obtain a returns number or send the phone back direct to the network without our authority, then you will be charged the full Retail cost of the phone and a £25 administration charge, as we will not be able to recover the phone from the network.

If you want to return your phone within this seven day period, it must be returned with all free gifts / accessories etc. associated with the handset (in their original condition) and unused. We will not accept returns where the original box has been written on, defaced or damaged in any way.

For example: Leather case, In-car charger, Personal Handsfree, Phone book manual, Battery, Mains Charger, Memory Card, Data Cable, CD-ROM

Before returning your handset, please call Customer Care on 0871 663 7323  in order to obtain authorisation and a reference number. You will then be advised of the address to return your handset. Any returns without a Returns Authorisation number the goods will be sent back to you.

Once you have re-packaged the items (taking care to conceal the fact that it is a mobile phone to any would-be thieves) you must post them by Royal Mail Special Delivery (you will need to visit your local post office for this service) to the address given to you by Customer Care. Please be aware that you will need to pay the full cost of returning the items by Special Delivery.

We only allow mobile phones to be returned to us via Royal Mail Special Delivery because you will be covered by comprehensive insurance whilst the phone is in transit.

Please be aware that if you use any other means of transit, or return the phone to us and the phone is subsequently lost / stolen then you will be liable for a charge of up to £500 to cover the cost of the lost /stolen phone.

Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account. We will advise you in writing of any charges, should they occur.

Please note: We will make a charge if the phone isn't returned to us in its original condition, up to the full value of the handset's SIM free cost. Any items missing from the original box will be charged as follows:

Leather Case £10

In-car Charger £10

Personal Handsfree £10

Phone Manual £20

Manufacturer Handsfree £20

Battery £30

Mains Charger £25

Data Cable £30

Memory Card £25-£100

Replacement CD Rom £30

Please note that we will not make refunds if you subsequently return the missing item(s) outside the 7 day period. You must return the box complete.

You are liable for any calls made whilst the phone was in your possession. The charges will be taken by direct debit directly by the network provider.

You will also be liable for a pro-rata line rental cost for the period of time that the phone was in your possession. The charges will be taken by direct debit by the network provider.

Once we have received all necessary items we will then proceed to cancel the account for you.

Important: Please be aware that Royal Mail Recorded Delivery will only offer compensation up to £27 should a package not be delivered and therefore is not recommended for returning handsets. If you have agreed to a pay-monthly phone contract then this can only be cancelled once the handset and all associated accessories have been checked and signed for by an authorised employee and any outstanding bills have been paid. If Royal Mail fail to deliver your Recorded Delivery parcel then you will still be liable to pay line rental for the minimum contractual period that you agreed to but will only be able to claim £27 compensation. Royal Mail Special Delivery or another suitable carrier must be used to return handsets or other goods over £40.00.

Warranty Replacement/Repair If you believe your handset is faulty within 28 days of connection (NOT delivery) please contact us to obtain a Returns Number. We will then replace the handset with a new one of the same model and specification (please note the point below regarding customer and/or liquid damage). If an identical handset is not available we will contact you to discuss the options. If your handset becomes faulty more than 28 days after connection you have 2 choices:

Contact the manufacturer directly, who will be able to either arrange collection of the handset, request postage of the item or will advise you of your nearest Service Centre, where you can obtain a repair. Service Centres are much more likely to be able to arrange a loan handset.

At their discretion and subject to their Terms and Conditions, the administrators of any insurance policy you may have taken out on the handset may be able to arrange a replacement. We have no power over insurance providers, whether network or 3rd party (ie Supercover).

Please note that it is vital that you contact anyone providing insurance cover for your handset and advise them of the change of serial number if you have had to swap the handset for any reason. Please note that you cannot swap a faulty handset for one of another type more than 7 days after connection, and that such a swap within 7 days may incur extra charges.

In the event you return a handset for 7 day cancellation or 28 day replacement and it is subsequently revealed that the handset has suffered customer abuse or liquid damage you will be liable for the retail cost of the damaged handset. If you damage your handset or allow it to become liquid damaged you are NOT eligible for a cancellation of the contract or a free replacement.

In the event that faulty goods are deemed to be outside the scope of any applicable warranty (eg liquid damage, customer abuse) a charge of £25 will be levied and the goods returned to you. This charge covers what we are charged for diagnostic work by the manufacturers.

All mobile phones and accessories supplied by www.XTELMEDIA.COM are covered by a 12 month manufacturer¹s product warranty. Additional insurance may be available at an extra cost for certain mobile phones.

Industrial Action: Although very rare these days, there are times when we are affected by either local or national strikes. As these events are outside of our control, we cannot accept any liability for any delays, losses or problems caused by Industrial Action.

Overseas orders: We are a UK company supplying UK customers. All Contract Mobiles we sell are only available for delivery to the UK mainland.

Non-UK customers: We do not process orders where the registered card address, shipping address or contact address is outside of Great Britain and Northern Ireland. Absolutely no business will be done with any customer that fails to meet these criteria.

Prize Draw Competitions: All competitions are subject to our terms and conditions and the Judges decision is final in all respects. We reserve the right to publish details of winners for publicity purposes. Prizes not claimed within 60 days of the prize draw will be reallocated.

Tariff Details: All tariff details including prices, offers and services are believed correct at the time of publishing. However details are displayed on our site purely as a guide as they are subject to change at any time by the networks. It is the customer's responsibility to ensure that any details they subsequently rely on have been confirmed to be correct by the network before an order is placed.

Phone Insurance: All phone insurance products are offered by a third party, we are an introducer only and do not insure any product ourselves. Your handset is insured free for 1 month on connection and  you will receive your policy documents in the post, It is your responsibility to confirm insurance coverage with the Insurer.

Contract handset return requested by us: On rare occasions, mistakes can be made, Networks can change their mind regarding a credit decision and further information can be revealed after despatch of goods. We reserve the right to request that goods be returned to us for a full refund of any monies paid plus reasonable carriage costs. In the event that the customer chooses not to return the goods, in good condition and with all other despatched items as appropriate, we reserve the right to charge the customer our SIM Free price of the handset (or its closest equivalent) plus the normal retail price of any other items.

Web site Terms of Use: All pages on this site and contents therein, including text, images, design and HTML formatting are copyright or are used with the permission of the relevant copyright holder. All rights are reserved. Any unauthorised copying or usage will constitute an infringement of copyright. In particular, unauthorised use for commercial purposes is strictly prohibited and may result in us initiating proceedings for the maximum damages allowed under law, including our loss of goodwill and our legal team's legal fees.

Payment Authorisations: By accepting these terms and conditions, you agree that we are authorised to charge your credit, debit or charge card for goods supplied. You also agree and accept that we are authorised to charge your card with any surcharges and/or additional amounts due as specified in these terms and conditions. [To avoid any ambiguity for mobile phone purchases, we specifically draw your attention to the point above regarding administration charges should you change to a lower tariff  and also on disconnections.]

Unpaid debts: In the event that amounts become due for any reason above (including tariff changes and early disconnection) and remain unpaid for more than 14 days for any reason (including credit card chargeback's and dishonoured cheques) we reserve the right to engage the services of a debt recovery agency. By accepting these terms and conditions you agree the charges incurred as a result of this action will be paid by you.

Prize Draws: By providing feedback on our products, service or web site, you will automatically be entered into our free prize draw -  Prize winners will be notified by email and phone and we reserve the right to use winner's names and location for promotional purposes.

Testimonials: By submitting comments on our products, service or web site either electronically or otherwise, you agree that we may use such comments as we see fit for promotional purposes. You may request that we remove such comments at any time and we will abide by any such request where it is reasonable to do so.

Severability: If any part of this Agreement is determined by a UK court to be invalid, illegal, void or otherwise unenforceable under any present or future law, then the remainder of this Agreement shall not be affected thereby.

Exchange handsets. The equipment must be returned properly addressed with returns number call 0871 663 7323 and provided with adequate protective packaging.

The equipment must be returned along with the despatch note as proof of purchase. If the customer does not still have the despatch note, we must be satisfied from other evidence that the equipment was purchased by them from us and that the date of purchase was within 28 days.

The customer will be responsible for the return of the equipment until it arrives back with us. If we have arranged to collect the item, the customer is responsible for it until it is in the possession of  us.

The customer is responsible for the cost of returning equipment to us (including our reasonable costs of collection where we collect the equipment, which must be paid in full before your equipment or any replacement equipment will be returned or delivered to you), unless otherwise agreed by our customer service department. We shall be responsible for the cost of returning or delivering repaired / replacement equipment to the customer.

This 28 day exchange only applies in respect of faults or defects that are due to faulty design, manufacture or workmanship. No repair or replacement of equipment will be provided if the equipment has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired.

Equipment returned to us under this 28 day exchange may at our discretion be either repaired or replaced with equipment of a similar specification and condition. Please note that we reserve the right to provide replacements that are reconditioned rather than new.
No repair or replacement of equipment will be provided if the contract on pay monthly has been cancelled.

Upon return of repaired equipment or delivery of replacement equipment the customer may be required to sign as evidence of receipt.

This 28 day exchange is offered as an extra benefit and does not affect consumers' statutory rights.

Statutory Rights: www.XTELMEDIA.COM reserve the right to change the offer at any time.Your statutory rights are not affected by any of the above.

Jurisdiction: This agreement is subject to the laws of the United Kingdom.

Banner Advertising

THESE TERMS AND CONDITIONS APPLY TO ANY 'BANNER' ADVERTISING OFFERS PLACED ON OTHER WEBSITES.

The offer of a FREE phone is dependent on handset and price plan chosen at the time of purchase and is subject to availability. You must take out a NEW 12, 18 or 24 month service agreement which is subject to status. www.XTELMEDIA.COM reserve the right to change the offer at any time.

Please be aware that banner advertising can become out of date very easily, www.XTELMEDIA.COM is not responsible for the up-keep of any other website other than its own. If you are unsure as to whether an offer is still current, please contact us via www.XTELMEDIA.COM

Product Availability

All items displayed on this Website are subject to availability. If any product ordered is out of stock we will notify you within 2 working hours of your order being received. We will advise you of the likely time scale of delay, and keep you fully informed of the estimated delivery date. Please note no payment is taken or processed until the goods are available and ready for despatch and delivery has been agreed with you.

Please Note: On occasion the network (T-Mobile, Orange, O2, Vodafone, 3, Topaz Mobile or BT Mobile) may make the decision to discontinue a particular handset. In this event we will endeavour to offer you an alternative product. We are however unable to guarantee that the offer will be of the exact same value.

Payment - All sales require Credit / Debit Card

www.XTELMEDIA.COM accept payment by Visa, Delta, Mastercard and Switch. Please note that credit or debit card details will be required with all orders. The card must be in the name and registered at the current address of the person making the order.

Privacy Policy

www.XTELMEDIA.COM does not sell or transmit any personal customer information, including e-mail addresses to any third party companies. Our privacy policy excludes any of the UK mobile networks any other service provider. We do reserve the right to provide information to the relevant authorities in the interest of preventing fraud or crime.

For full details of our Privacy Policy, please click here

Website accuracy

Our Web team work hard to ensure that our Website is always accurate through continual updates. However, due to the rapidly changing nature of the mobile phone industry, we cannot guarantee the accuracy of information supplied, especially with mobile phone handsets specifications, network price plans and special offers, which may change without prior notice to us. E&OE.

Changing Price Plan

The pricing of a phone (and any associated offers inc. cashback/line rental) is dependent on a specific price plan being selected. If you subsequently change this price plan within the periods defined below then the purchase price variance for the phone, based on the price plan you have actually changed to, will be charged to your credit/debit card.

Periods during which "purchase price variance change of price plan charge" will apply:

T-Mobile	Duration of Contract
Vodafone	Duration of Contract
O2	Duration of Contract
Orange	Duration of Contract
BT Mobile	Duration of Contract
3	Duration of Contract
Virgin Mobile	Duration of Contract
Topaz Mobile	Duration of Contract

In addition, any cashback/line rental offers will be reclaimed if these are not applicable to the price plan you have changed to. We therefore strongly advise that you do not change your price plan within the specified periods.

Mobile Phone 12, 18 or 24 month service agreement connections

All "pay monthly" phones purchased via this Website are subject to a 12, 18 or 24 month airtime contract. All contract connections are subject to status and acceptance by the relevant network. Applicants must be 18 years or over. Proofs of identification and residence may be required in some cases. By buying a "pay monthly" mobile phone you accept the Terms & Conditions of the relevant network - these conditions are sent out with each phone. They can also be viewed on our Website on the relevant order forms. The network or service provider will carry out a credit check prior to connection using the information supplied by the applicant. Applicants will be advised of any negative credit assessments and connection refusals. www.XTELMEDIA.COM cannot be held responsible for the result of any credit assessments or for any delays caused by insufficient or incorrect information being supplied by the applicant.

Returns

If you wish to return a product please contact our Customer Services Team or refer to the online documentation on our website. We would kindly request that you contact our Customer Services Team as soon as any problem becomes apparent.

Our Rights

We reserve the right to change this Website at any time without notice.